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Our Most Sold Product ...

Frequently Asked Questions

How can I contact Swaraas customer service?

Whatsapp - 7048282809-6351705665 (mon-sat /11 am - 9 pm)

(Please note that we may be busy with packaging and other tasks, so we won’t be able to attend calls. However, we will definitely respond to your messages on WhatsApp and email within 24 hours.)

Email - Swaraasin@gmail.com (generally replies in 24 hours. )

Can we visit shop ?

Yes, of course! You’re welcome to visit us at our store:
Address: 1100-1100A, Avadh Textile Market, Umarwada, Surat – 395010
Timings: Monday to Saturday, 11:00 AM to 9:00 PM

Is return or refund option available?

🔁 Exchange only if the product is wrong or defective. No other reason will be accepted.

📩 For exchange, WhatsApp us at 7048282809 or email swaraasin@gmail.com within 48 hours of delivery (with proof).

💰 Prices include marketing, shipping, and taxes. Quality issues or price concerns are not valid for exchange, as every detail is clearly mentioned in the description.

🧵 Fabrics are named as per Surat’s local trade terms, which may differ by state or culture.

🖼️ Photos are for reference only; final decisions must be based on the product description. Slight color differences due to lighting/screen settings are normal.

📦 Opening video of the parcel is compulsory for exchange requests.

⚠️ Minor threads, small spots, or light marks that don’t affect the saree’s look when worn are considered normal.

✅ Only order if you fully accept this policy.


🔗 For full details, visit: https://swaraas.in/policies/refund-policy


Thank you for understanding! ❤️.
— Team Swaraas

How can we trust Swaraas?

At Swaraas, we believe in building trust through transparency and quality service. Here’s why you can shop with confidence:

  • Trusted by thousands of happy customers across India
  • High-quality, authentic ethnic wear crafted with care
  • Easy returns & exchanges – no need to print labels or pack, our courier will pick it up from your doorstep
  • Responsive customer support on WhatsApp & Instagram
  • Verified reviews from real customers on our website and social media

Still unsure? Feel free to message us—we’re always here to help!